Wednesday, April 23, 2014

Here’s a summary of your BigPond® home broadband order

 
   
 
YOUR BROADBAND ORDER


Dear BULK,

Thanks for your order. Here's a summary of the details.

Order number: 1-54826497394.

Address: RETRO KEILOR DOWNS VIC 3038

BigPond username: bvt_icecream@bigpond.com

BigPond password: we've sent this in a separate email for security purposes. We suggest you memorise your username and password - you'll need them to set up your internet connection and to login to My Account.

Your technician installation appointment: 30/04/2014

Either you or a nominated representative 18 years or older must be at home for the full four-hour period so that our technician can ensure your services are installed correctly.

Need to change your appointment?
If you need to change your appointment, please call us on 13 2200 at least 24 hours in advance - we're available 24x7.

You'll soon receive a pack with more details about the plan, the length of your plan term, any offers you've chosen and other valuable information. Keep an eye out for it in the mail.

Next steps
1. Memorise your username and password.
2. Before we connect your service, we'll perform checks to make sure you can have the broadband you requested at your home.
3. Our technician will bring the modem to your appointment.

How to get help
  • If you've taken up a bundle - visit Bundles help
  • If you don't have a bundle - visit BigPond help
  • See you online soon,

    Gerd Schenkel
    Executive Director, Telstra Digital Sales and Service

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    BP_ADSL PIK Submitted

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